Returns & Exchanges Policy

At Koren Jerusalem, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you may return or exchange items within 14 days of receipt, provided they are in their original condition with tags attached.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or phone with your order number to request a return authorization.

• 2.
  Pack Your Items

  Place the unworn items back in their original packaging, ensuring all original labels and tags are securely attached.

• 3.
  Ship to Jerusalem

  Send your package to our Jerusalem boutique using a trackable shipping method to ensure safe delivery.

• 4.
  Receive Your Refund

  Once we inspect and approve your return, a refund will be processed to your original payment method within 7 business days.